Consultancy for the Water Industry
Wanting to improve your OFWAT SIM score? Then BeSPOKE performance management can help.
With OFWAT SIM guidelines, perhaps you are looking, not only at the customer service departments, for customer satisfaction, but the whole business. BeSPOKE performance management can help improve performance in all areas of your business that involves customer contacts, data quality or information technology.
We offer a friendly and positive consultancy and with a combined water industry experience of 55 years, we will help you find the best solution needed.
We specialise in;
- Data Quality Improvement
- Information Management
- Information Technology
- Telemetry & SCADA
- Training & Development
- Customer Service Soft Skills
- Contact Centre Training Strategy