Debt Recovery Process Programme
Read how we designed a six month program to upscale contact centre staff on the Sutton and East Surrey water debt process.
Interim Training Manager
Read how we helped South East Water climb the SIM table by 10 places.
Accelerated Learning Workshop
See how Julia and Nikki designed a course to develop the in house training team and to give their existing courses a boost.
South East Water Merger
Learn how BeSPOKE performance management helped South East Water with their new recruit training programme of 100 contact centre and credit control advisors.
Veolia Water East Improvement Programme
Find out how BeSPOKE performance management supported Veolia Water East with their Six Strands of Excellence quality improvement initiative.
Sutton and East Surrey Water Single Contact Team
See how BeSPOKE performance management assisted Sutton and East Surrey Water with establishing a single contact team with a view to improve their position in the regulators league table.
Veolia Water South East SIM Improvement Programme
See how we contributed to Veolia Water South East increasing their Billing SIM Score.